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Virtual Marketer Chat Insights
Know what your customers ask.
The Agent Viewer pulls your chat agent session logs and analyzes sentiment and topics so you see what customers really want.
Live demo — see it in action
“Do you have the jacket in XL, and is it waterproof?”
😊 positive
Topic: availability
Topic: product features
Insight
Simplified, animated recreation of the real product — no real data. Use the real tool after signing in.
Why it works
- ✓Full session transcripts
- ✓Sentiment & topic analysis
- ✓Spot gaps in your catalog and content
How it works
- 1Open the viewer.
- 2Pick a session.
- 3Read the analysis.
FAQ
Where do sessions come from?
From your Virtual Marketer chat agent deployment.